Confident, Skilled &
Resilient Staff!
Practical Strategies, Skills and tools to keep customers coming back and staff wanting to stay!
Team Workshops & Coaching
Measurable Impact
Staff Retention
Recruitment sucking up your time?
Constantly onboarding?
Done with the staffing merry-go-round?
Spending too much time putting out fires?
Inconsistent service losing customers?
Angry people/negative reviews hurting your rep?
Customer Loyalty
Staff Wellbeing
Are your staff constantly off sick?
Have low patience with customers?
Making mistakes or visably stressed?
The Value
of Workforce Training
-
Decrease customer complaints
-
Increase customer loyalty
-
Generate organic business growth through referral & word of mouth
-
Strengthen Brand and Reputation
-
Reduce staff turnover and absenteeism
-
Enhance team service culture & morale
-
Build staff resilience
-
Provide tools for staff wellbeing
-
Facilitate safer work environment
-
Offer professional development to front Line and managerial staff
-
Team building & bonding contributing to staff sense of belonging
WAYS we CAN Help
Conflict/Resolution
Equip your frontline staff with the psychological tools and de-escalation techniques needed to handle challenging interactions with confidence.
Recruitment Strategy
Know your numbers & Plan ahead
Proactive Recruitment
Recruitment in a time of AI
Recruitment Clarity
Staff Wellbeing
Empower your team with mental resilience tools and self-care strategies to reduce burnout, manage stress and enhance long-term retention.
Team Workshops
High-energy interactive sessions focused on building a cohesive, human-centred service culture that aligns with both individual and business values + standards.
1:1 'In work support' coaching
Wrap around confidential 1:1 support to build staff capacity - Stress, Time Management, Conflict, Confidence & Communication Skills.
Mystery Shops
Gain objective insights into your customer journey with detailed evaluations of service standards and your team's performance.
If you are not showing up for your customers intentionally, then you are showing up unintentionally...
This shifts the customer from having a curated experience - To an experience of CHANCE!
Are you ok with customer satisfaction being left to chance?
Ashtin's Journey to CX LANE...
My first job was working in a coffee shop at fourteen years and nine months old.
As soon as I was old enough to get a job, I was flying out the door handing out resumes.
I landed my first job at $11.13 an hour. I was rich.
I also landed an incredible boss, who taught me that I wasn’t just selling coffee. I was creating a space where someone could step outside of their life for five minutes and take a breath. This simple objective sparked something in me and started me on my journey.
My career goal: To create a space for people to get what they need!
Space. Confidence. Skills. Staff. Connection. Resilience. A different perspective.
I journeyed through Education & Training, Recruitment, Sales, Management and into Employment Coaching, Corporate Coaching, Age and Disability Care & Counselling.
After years of seeing workplaces from every angle: The frontline staff, leadership and the customer/client - I started seeing a much bigger picture....
Ashtin's Expertise
-
Workforce Trainer
-
Qualified Counsellor
-
Experienced Operations Manager
-
Recruitment
-
Employment Coaching
-
Experienced Support Worker
-
Conflict/Resolution
-
Member of Disability Employment Australia
Specialist Industries
-
Hospitality
-
Retail
-
Disability & Aged Care
-
Community Services
-
Training & Education
-
Government Contracts
-
Private Career Consultancy
-
Employment Services
CX LANE VALUES
Accountability
Accountability is vital to a service that puts its customers and staff at the centre of its operations.
Without accountability, companies do not look to continuously improve, seek customer feedback and strive to empower each person that engages with the service.
Accountability can easily fade in service teams. especially when there is high turn over and staff are working in high pressure environments.
To often company values become nothing more than a virtue signal on a company website or induction booklet.
CX LANE is about actively choosing to take the path less travelled!
Values are the lens through which we make every decision.
Especially when faced with challenges & difficult situations, values are the guiding post for upholding quality servicing.
Respect & Compassion
Respect: Recognition and appreciation of the inherent worth, dignity, rights, feelings & beliefs.
Compassion: The ability to recognise another person's suffering, difficulties, or needs to respond with kindness and understanding.
It doesn't matter if you are serving customers in a cafe, retail outlet, reception or community service; people always deserve respect & compassion. These principles underline all servicing at CX LANE>
Connection
We are living in an increasingly disconnected and divisive society. Many are faced with varying life challenges that can make us reactive and stuck in survival mode. This can lead to disconnected servicing that is transactional & not person centred.
Studies overwhelmingly show that human connection is needed for survival and wellbeing. Ashtin is committed to providing a service that builds & nurtures relationships to foster wellbeing & sense of belonging for all people involved in service.
Location
Based in South East QLD ~ Servicing Australia Wide
Connect Directly
hello@cxlane.com.au
0498 397 962
Consultation
We offer complimentary 20-minute consult via teleconference or phone to discuss your specific workforce challenges and/or goals.